Privacy Policy

LIVVO Notice of Privacy Practices

Your Information. Your Rights. Our Responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Notice of Privacy Practices – LIVVO LLC

This notice describes the privacy practices of LIVVO LLC. For purposes of complying with HIPAA, LIVVO is a single covered entity headquartered at:

14205 N Mo Pac Expy Ste 570 PMB 713349, Austin, TX 78728 USA

Your Rights

You have the right to:

• Get a copy of your paper or electronic medical record

• Correct your paper or electronic medical record

• Request confidential communication

• Ask us to limit the information we share

• Get a list of those with whom we’ve shared your information

• Get a copy of this privacy notice

• File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we:

• Tell family and friends about your condition

• Provide disaster relief

• Market our services and fundraising efforts

• Provide future mental health services

Our Uses and Disclosures

We may use and share your information as we:

• Treat you

• Run our organization

• Bill for your services

• Help with public health and safety issues

• Comply with the law

• Respond to lawsuits and legal actions

Your Rights in Detail

Get an electronic or paper copy of your medical record

You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this by contacting help@itslivvo.com.

We will provide a copy or summary of your health information within 30 days. A reasonable, cost-based fee may apply.

Ask us to correct your medical record

You can request a correction to health information you believe is incorrect or incomplete. We may say “no” but will explain our decision in writing within 60 days.

Request confidential communications

You can ask us to contact you in a specific way or send mail to a different address. We will honor all reasonable requests.

Ask us to limit what we use or share

You can ask us not to use or share certain health information for treatment, payment, or operations. We are not required to agree, but will consider the request.

If you pay in full for a service out-of-pocket, you may request that we not share that information with your health insurer. We will honor this unless otherwise required by law.

Get a list of those with whom we’ve shared information

You can request an accounting of disclosures for up to six years prior to the date of request, excluding disclosures made for treatment, payment, and healthcare operations. The first list each year is free; we may charge for additional lists.

Get a copy of this privacy notice

You may request a paper copy of this notice at any time, even if you agreed to receive it electronically. We will provide it promptly.

File a complaint if you feel your rights are violated

You can file a complaint by contacting us at help@itslivvo.com or by contacting:

U.S. Department of Health and Human Services Office for Civil Rights

200 Independence Avenue, S.W., Washington, D.C. 20201

Phone: 1-877-696-6775

Website: www.hhs.gov/ocr/privacy/hipaa/complaints/

We will not retaliate against you for filing a complaint.

Your Choices in Detail

For certain health information, you have the right to tell us how we share it.

In these cases, you can instruct us to:

• Share information with your family or others involved in your care

• Share information during disaster relief efforts

If you are unable to express your preferences (e.g., unconscious), we may share your information if we believe it is in your best interest.

We never share your information unless you give us written permission for:

• Marketing purposes

• Sale of your information

• Most sharing of psychotherapy notes (if offered in the future)

Fundraising

We may contact you for fundraising purposes, but you may opt out of further contact.

Our Uses and Disclosures in Detail

Treat you

We may use your information and share it with healthcare professionals for your treatment.

Example: A medical provider coordinating care with a pharmacy.

Run our organization

We may use your information for practice management, quality improvement, and contacting you.

Example: Sending you appointment reminders via SMS or email.

Bill for your services

We may use your information to bill and receive payment from you or your insurer.

Example: Providing medical codes to your insurer for reimbursement.

Other Ways We May Use or Share Your Information

We are allowed or required to share your information in the following ways, but only under strict legal conditions:

Help with public health and safety issues

We can share information for:

• Disease prevention

• Reporting adverse reactions

• Reporting abuse or neglect

• Preventing or reducing serious threats to health or safety

Comply with the law

We share information when required by federal or state law or regulatory agencies.

Respond to lawsuits and legal actions

We may share information in response to a court order, subpoena, or legal proceeding.

Our Responsibilities

• We are required by law to protect your health information.

• We will inform you promptly if a data breach occurs that may compromise your information.

• We will only use or share your data as described in this notice unless authorized by you in writing.

• All employees and software tools involved in handling your information follow HIPAA compliance guidelines.

• Although LIVVO does not currently designate a Privacy Officer, we are committed to appointing one if required by law or future expansion.

For more details on your rights, visit: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html

Changes to This Notice

LIVVO reserves the right to update this privacy notice at any time. Updates will apply to all health information we maintain and will be made available on our website and upon request.